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We
have assembled a number of online resources you can access anytime
for detailed information and help.
Domains
How
much does it cost to register a domain name?
How long does a registraion of a new domain
take?
What
domain extensions can you host?
What
is DNS reccord?
How
do I update (change) my DNS records?
What
do I need to do to transfer my Web site from my current hosting
provider to you?
Email
Will
I be able to check my emails when I am away from my home/office
computer?
How can I configure Outlook Express to check/send
emails?
Payments/Plans
Is
there a minimum term contract? What payment option do I have?
How
long after I sign up will my account be setup?
What
happens when I upgrade- do I have to pay the setup fee again?
Application
& Support
What
is CPanel?
Do
you support ASP, scripting and database?
Can
I publish Web pages with Frontpage 2002?
What version of PHP are you running?
What version of MySQL are you running?
How
can I check my site traffic statistics?
Cannot
find your question here? Ask
us!
Domains
How
much does it cost to register a domain name?
It depends on where you register your domain names. We recommend
you to
get your domains registered at godaddy.com because it costs only
$8-9 per year. Back to top
How
long does a registraion of a new domain take?
New
domain will be registered in a few hours upon the receipt of your
request. Your registered domain name will be functional 24-48 hours
from when you register it. Back
to top
What
domain extensions can you host?
We can host the popular COM, NET, ORG, INFO domains, and also, we
can host any other country specific domain names such as .CO, .UK,
.CN, ...Back
to top
What
is DNS reccord?
DNS
stands for Domain Name System. A DNS record is a small set of instruction
for resolving specified Internet domain names to the appropriate
number form of an
Internet Protocol address (an IP address).
Each domain needs to have a DNS record on the machine controlling
the IP address on which a domain is hosted (nameserver). The company
hosting your domian may or may not be hosting your Web site. Back
to top
How
do I update (change) my DNS records?
Simply go to the site where you registered your domain name. Login
in to your account and modify the details where it says primary
and secondary DNS. Our DNS records are as followed:
Primary DNS: ns1.rectangulareyes.com
Secondary DNS: ns2.rectangulareyes.com
You can also let us do this for you at no cost to you. You will
need to give us the login name and password of the site where you
purchased the domain and we will do the rest for you.
Back
to top
What
do I need to do to transfer my Web site from my current hosting
provider to you?
All
you will need to do is update your DNS records in the following:
Primary
DNS: ns1.rectangulareyes.com
Secondary DNS: ns2.rectangulareyes.com
Back
to top
Email
Will
I be able to check my emails when I am away from my home/office
computer?
Yes. We have Web mail option so you can log on to the Internet (to
the address we will give you once you sign up) and check your mail
from any computger that has internet access.
The Web address for you to check your Web mail is: www.yourdomainname.com/webmail
Back
to top
How can I configure Outlook Express to
check/send emails?
You
can configure your Outlook Express by simply logining in your Cpanel,
Clicking Mail Manager and the Auto Configure button next to your
email account. This will enable you to download a file that will
automate the configuration once you click the downloaded file. Back
to top
Payments/Plans
Is
there a minimum term contract? What payment option do I have?
The
minimum term contract is one year and it is risk-free because we
offer 30-day money back guarantee. Presently, we use PayPal to accept
American Express, Discovery Card, Visa and MasterCard payments.
You can contact
us if you wish to pay by other methods. Back
to top
How long after I sign up will my account
be setup?
Your
account will be set up within 24 hours. Back
to top
What happens when I upgrade- do I have
to pay the setup fee again?
You
can upgrade your plan at any point! There is no charge for upgrading
plans! The upgrade procedure is very simple...just send
us an email requesting an upgrade. Back
to top
Application
& Support
What is CPanel?
A
control panel is just what as it reads. It is a panel for you to
control (or adminster) your account. With a control panel, you can
create emails, view files, change settings and view your site statistics.
You can access your control panel at: www.yourdomainname.com/cpanel
Back
to top
Do you support ASP, scripting and database?
Business
Starter, Business Plus and Business Pro support PHP and MySQL so
you can build data driven Web site and advanced Web applications.
It does not include ASP support. Back
to top
Can I publish Web pages with Frontpage 2002?
Yes.
Back
to top
What
version of PHP are you running?
PHP
4.3.8
Back
to top
What
version of MySQL are you running?
MySQL
version 4.0.20-standard.
Back
to top
How
can I check my site traffic statistics?
Go
to your control panel and log in with your username and password,
and then click on
Web/FTP Stats Icon. Back
to top
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